Thuto.io Account Deletion

1. Delete your account from within the app

You can delete your account directly in the Thuto app:

• Open the Thuto app.
• Go to Profile.
• Tap Delete account and follow the on‑screen instructions to confirm.

Once you confirm, we will start the process of deleting your account and associated personal data from our active systems.

2. Request deletion via email (if you cannot access the app)

If you no longer have access to the app or your device, you can also request deletion by email:

• Send an email to info@thuto.io.
• Use the subject line: "Account deletion request".
• Send the email from the same address you used to register your Thuto.io account.
• In the email, include: your full name, the email address linked to your account, and (optionally) your phone number or any other identifier we use in the app.

We may ask you for additional information to verify your identity before processing the deletion request. This helps prevent unauthorised deletion of accounts.

3. What data we delete

When you delete your account (or we process your deletion request), we aim to remove or de‑identify:

• Your account profile information (such as name, email address, and profile details).
• Your learning data and activity associated with your account (such as courses, progress, and achievements), except where it must be kept for reporting or legal reasons.
• Device and technical identifiers linked to your account where reasonably possible.

Where we cannot fully delete data, we will either anonymise it (so it can no longer be linked back to you) or retain only what is strictly necessary, as explained below.

4. Data we may retain

In some cases, we are required or allowed by law or for legitimate business reasons to keep certain records after you delete your account. For example, we may keep:

• Transactional or payment records needed for tax, audit, or financial reporting.
• Security, fraud‑prevention, or abuse‑prevention records.
• Aggregated or anonymised analytics data that does not identify you personally.

Where we retain data for these reasons, we limit access to authorised staff only and keep it for no longer than necessary.

5. How long deletion takes

We work to complete account and data deletion as quickly as possible.

• Most deletions from our active systems are completed within 30 days of your request or in‑app deletion.
• Some data stored in backups or archives may take longer to be fully removed, but will fall out of our backup cycle within a reasonable period.

During this period, your account will no longer be available for sign‑in or use.

6. If you use Thuto.io through a school or organisation

If you access Thuto.io through a school, university, employer, or other organisation, that organisation may control your account and the data we process. In that case:

• Please first contact your school or organisation administrator to manage deletion of your account and data.
• We will work with that organisation to process deletion requests they authorise, in line with our agreement with them.

7. Questions

If you have any questions about deleting your account or data, please contact us at info@thuto.io. We will do our best to respond and resolve your request.